Forgotten password? Where to reset it for the client area, cPanel, mail and FTP
PrintThere is no single password for everything at TopHost. The client area, cPanel, each mailbox, the FTP accounts, the databases and your WordPress site all have their own. Find the access you need below and follow the steps for it.
The client area (billing.tophost.md)
- Open the password reset page.
- Enter the email address your account is registered with.
- Open the email you receive, follow the link and choose a new password.
cPanel
From the client area: open your list of services, go into the hosting plan and use the change password option. If you are already signed in to cPanel, you can also change it under Preferences, then Password & Security.
Keep in mind that the main FTP account shares the cPanel password. After changing it, update your FTP program too.
A mailbox
- In cPanel, open Email Accounts.
- Click Manage next to the address.
- Type the new password and save with Update Email Settings.
Then change the password on every device where the mailbox is set up: phone, Outlook, tablet.
Extra FTP accounts
In cPanel, open FTP Accounts, find the account in the list and use Change Password.
The database user
In cPanel, open Manage My Databases (MySQL Databases) and choose Change Password in the users section. Be careful: your website connects to the database with this password. If you change it, put the new one in the site's configuration file straight away (for WordPress, wp-config.php), or the site will show a database connection error.
WordPress
Use the "Lost your password?" link on the WordPress login page. If your plan includes WP Toolkit, open it from cPanel and use its log-in button: you reach the WordPress dashboard without a password and can set a new one in your user profile.
When the reset does not work
The reset email never arrives
Look in your Spam folder and make sure you typed the address the account is registered with. If it still does not come, open a ticket from another address. Give the holder's or company's name and, if you have it, the number of any invoice, so we can identify you faster.
Your IP address was blocked after several wrong attempts
The server firewall blocks an IP address for a while after too many failed logins to cPanel, FTP or mail. Most often the culprit is a phone or mail program that keeps trying the old password. Update the password everywhere, and if the block stays, send us your IP address in a ticket.
What makes a good password
- Long, at least 12 characters, and different for each access.
- Kept in a password manager, not in a file on your desktop.
- Backed up by two-factor authentication on the client area and cPanel.
