Webmail: how to open your mailbox in a browser

You can read and send mail from any browser, without installing a program: open https://your-domain.md/webmail, log in with the full email address and the mailbox password, and the mailbox opens in Roundcube. This is also the quickest way to check whether the mailbox itself works when a phone or Outlook is giving errors.

Three ways to get in

• https://your-domain.md/webmail, the easiest address to remember;
• https://your-domain.md:2096, the direct address of the webmail login page;
• from cPanel: open Email, then Email Accounts, and click Check Email next to the address. You are logged in without typing the mailbox password.

Replace your-domain.md with your own domain. The first two addresses work only when the domain points to TopHost hosting.

Logging in

1. In the Email Address field type the whole address, for example office@your-domain.md.
2. In Password enter the password of that mailbox. The password of cPanel or of the client area will not work here.
3. Click Log in. The first time, cPanel may ask which application to open; choose Roundcube and tick the option to open it automatically next time.

What you can do in webmail

• read, write, search and sort mail into folders;
• set a signature and the name recipients see, in the Roundcube settings under Identities;
• see the spam folder, where filtered messages land if you use the Spam Box option of the spam filters;
• from the webmail account menu: change the mailbox password, set up forwarders, autoresponders and email filters, and download the settings for a mail program.

Attachments

A message, attachments included, may be up to 50 MB. Attachments grow by about a third when they are encoded for sending, so plan for roughly 37 MB of files at most, and less if the recipient's server has a lower limit. For bigger files, send a link to a cloud folder. All mail limits are in Email limits on shared hosting.

If you cannot log in

• Wrong password: the account owner can set a new one in cPanel, under Email Accounts, then Manage next to the address.
• The page does not open at all: check that the domain and the hosting are active in the client area. Some office networks block port 2096; try from a mobile connection or use Check Email from cPanel.
• Several failed attempts: the server firewall can block your IP address for a while. See why the firewall blocks an IP.
• The mailbox is full: new messages are refused; see how to make room.

Good practice

On a shared or public computer do not let the browser save the password, and click Logout when you finish. For everyday use on your own devices, a mail program or phone app is more comfortable; the values are in the mail client settings.