Upgrading, downgrading or switching the billing cycle of a service
PrintIn short: the plan you picked at order time is not final. A bigger plan, a smaller one or a different billing cycle (yearly instead of monthly, for example) is chosen in the client area, on the service itself, under Upgrade/Downgrade. The change takes effect once the resulting invoice is paid.
Steps in the client area
- Open your list of services and go into the service you want to change.
- Choose Upgrade/Downgrade.
- Select the new plan and the billing cycle you want.
- Check the amount shown, then continue with the order.
- Pay the invoice issued for the change, if there is a difference to pay.
If the plan you are after is not in the list, open a ticket and we will tell you which options you have.
What to know about each kind of change
Moving to a bigger plan
This makes sense when your website keeps hitting its resource limits. You can spot it in cPanel under Resource Usage: CPU or memory at the limit, a slow website at busy times. The upgrade costs the difference between the two prices, and the extra resources become active once it is paid.
Moving to a smaller plan
Before a downgrade, check how much space the account really uses. Your existing data has to fit the new plan, or the website or mail may run into trouble. Clear out old copies, archives and messages you no longer need first.
A different billing cycle
A longer cycle means fewer invoices and fewer chances to forget a payment. The cycle you choose shows on the invoice for the change and on the renewal invoices that follow.
From hosting to a VPS
A VPS is a different kind of service, so a plain upgrade will not do it. Write to us in a ticket: we will help you choose a configuration and move the website.
Frequently asked questions
Can a promotion on the website apply to a service I already have?
No. Under the Terms, current promotions apply only to new orders placed while the promotion runs. Services ordered earlier are not eligible.
Will my website go down while the plan changes?
A normal plan change needs no downtime. If the new plan means moving the account to another server, we let you know in advance.
