Proforma first, fiscal invoice after: the two documents of a payment

For a single payment to TopHost you receive two documents: first the proforma invoice, then the fiscal invoice. They do not duplicate each other. The first tells you what to pay; the second confirms the payment for your accounts.

The proforma invoice: a request for payment

• It is issued before you pay: when you place a new order or, for a renewal, 14 days before the service's due date.
• It lists the services, the period you are paying for and the amount.
• You have 10 working days from the day it is issued to pay it.
• You find it in the invoice list in your client area, where you also pay it.

The fiscal invoice: the accounting document

• It is issued once the payment for the proforma has been received.
• You receive it in electronic form.
• This is the document your bookkeeping relies on, not the proforma.

How a payment goes

1. You place an order, or a service approaches its due date.
2. The proforma appears in your client area and arrives by email.
3. You pay it with any of the available payment methods.
4. Once the payment is recorded, you receive the fiscal invoice electronically.

Getting the billing details right

The documents use the details stored in your account profile. Check them under account details before you pay, especially when paying on behalf of a company: the full legal name, the fiscal code (IDNO) and the registered address.

A common mistake is to order as a private person and ask for a company document afterwards. If an invoice has already been issued with the wrong details, open a ticket, quote the invoice number and send us the right details.

Other invoice questions

Which currency are invoices issued in?

In the currency of your account. The default is the euro, and accounts in Moldovan lei (MDL) and US dollars also exist. Under the Terms, prices shown in US dollars exclude VAT; the exact amount due is on the proforma.

Can I cancel a proforma I no longer need?

Yes. When you give up a service, its unpaid invoice is cancelled together with the cancellation request. For anything else, send the proforma number in a ticket.

I have paid, but the proforma still shows as unpaid.

The payment has not been recorded yet. The article on payments that do not show up explains what to check.

Related articles

• Paying TopHost invoices: payment options and deadlines
• Payment not showing or service not active after paying
• Cancelling a service and the 14-day right of withdrawal