Knowledgebase - TopHost.MD

Cancelling a service and the 14-day right of withdrawal Before you give up a service, settle two questions: when it should stop (straight away, or only...

Forgotten password? Where to reset it for the client area, cPanel, mail and FTP There is no single password for everything at TopHost. The client area, cPanel, each mailbox, the...

Hosting suspended: possible reasons and how to get it running again If visitors see a notice instead of your site and the service shows as suspended in the client...

Paying TopHost invoices: payment options and deadlines TopHost services are paid for in advance, against the proforma invoice that appears in your...

Payment not showing or service not active after paying A "missing" payment is rarely lost. Usually it simply has not been recorded against the invoice...

Proforma first, fiscal invoice after: the two documents of a payment For a single payment to TopHost you receive two documents: first the proforma invoice, then the...

Two-factor authentication for the client area and cPanel A password can be guessed, stolen by malware or reused from a site that was breached. With...

Upgrading, downgrading or switching the billing cycle of a service In short: the plan you picked at order time is not final. A bigger plan, a smaller one or a...

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